GOautodial Open Source Omni-channel Contact Center Suite:-

GOautodial is an enterprise-grade open source omni-channel contact center system designed and built for businesses of all sizes.

Features inbound, outbound (predictive + preview) and blended dialing, webRTC, REST APIs (Application programming interface), real-time dashboard, reports, analytics, and a lot more. 

Best of all, it’s developed using confirmed open-source technologies.

GOautodial System Structure:-

• Vicidial (predictive dialer engine)

• Apache (webserver)

• Asterisk (PBX engine)

• GOautodial applications (CRM, REST APIs, webRTC, etc)

• MySQL/MariaDB (database server)

• Kamailio (SIP server)

GOautodial Features:-

Answering Machine Detection:- 

An internal system of the GoAutoDial dialer that sees answering machines (answering the call) so that the app can remove that from the automatic call routing process and all the agents and reps get are live calls. For many telephony apps like GoAutoDial, the chances of the app determining an answering machine are about 84 percent.

Auto Dial:-

A dialing method in the GoAutoDial dialer where no human intervention is made.

Voice Files:-

A pre-recorded message file. In the GoAutoDial dialer, voice files are used for an automatic greeting during the first few moments of the incoming call, the instructional message to leave a voice mail, or the message that automatically plays during a voice broadcasting campaign.

Predictive Dialing:-

A dialing method by the GoAutoDial dialer where outbound calls are automatically made. However, the difference is using a statistical algorithm to lessen the idle time of a group of agents or reps, improving productivity and henceforth making more customers, solving problems, closing sales, and many more. The algorithms are many and the GoAutoDial dialer recalculates all the formulas involved in this dialing method each second or less.

Automatic Call Distribution (ACD):-

In the GoAutoDial dialer, an ACD distributes incoming calls to a specific group of agents or reps based on the community's rules.

Campaign:-

In everyday life, a campaign is a short- or long-term project involving customers, like an advertising campaign or a political campaign. For telephony and the call center world, a campaign suggests calling or receiving calls to and from people, whether they are prospects existing customers, or one-time customers.

Dial Method:-

How the GoAutoDial dialer will place an outbound call, whether it is a manually-initiated call or an automated one.

Dial Status:-

current call is described in the GoAutoDial dialer.

Outbound Call:-

A call is placed by an outgoing call management solution like GoAutoDial software on behalf of a customer contact agent or rep. Whether the call is a sales call or telemarketing call, or a reminder call, the point is allowing the app to manage the outgoing call even if the agent or rep is manually dialing using a software-based or physical phone unit.

Manual Dial:-

A dialing method in which a person manually encodes the telephone number of the lead he wishes to call.

IVR (Interactive voice response):-

In the GoAutoDial dialer, when the IVR system answers the incoming call, it begins playing a pre-recorded message, giving instructions on what to press for each possible customer option.

Inbound Call:-

Calls are received by call queuing and management solutions like GoAutoDial Dialer. The dialer decides how to field the call, whether it is forwarded to an available telephone agent or representative, or it goes to voicemail, and many other rules configured by an organization. The agent or representative can be a customer service representative, telemarketer or technical support specialist, to say the least.

For further information and queries, feel free to visit our website: www.goautodial.in or email us on:  sales@goautodial.in or call us on: +91-856-0000-600 ; +1-408-791-3820